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Terms and Conditions/ Privacy and all the fun stuff!

The below outlines all of Playface's policies including code of conduct for all of our events, our sales and purchasing policy and our data privacy policy. If you have any questions please get in contact.

  • These Terms and Conditions govern the sale and use of tickets for Playface. By purchasing tickets to our comedy events, you agree to abide by the following terms:

    1. Ticket Purchase

    • Ticket prices are as advertised and may be subject to additional fees, including booking fees and taxes.

    • Payment must be made in full at the time of purchase. We accept payment by credit card, debit card, and other approved payment methods.

    • Tickets are non-transferable and may not be resold without prior authorisation from Playface.

    2. Ticket Availability

    • Ticket availability is on a first-come, first-served basis and subject to capacity limits set by the venue.

    • Playface reserves the right to limit the number of tickets available for purchase per person or per transaction.

    3. Ticket Resale

    • Tickets purchased for Playface events are intended for personal use only however if you have bought a ticket for a friend or need to transfer your ticket to someone else, we ask that you please contact us at comedy@playface.fun so we can ensure the correct pre-event information is shared with the correct person where necessary

    4. Refund and Cancellation Policy

    • We understand that sometimes you may need to cancel an event. The following policies apply in this circumstance: 

      • If a cancellation is made more than 2 weeks before the start of the event, you will receive a full refund, minus any applicable charges.

      • If a cancellation is made less than 2 weeks before the start of the event, you will be charged 50% of the fee.

      • If a cancellation is made less than 1 week before the start of the event, you will be charged 100% of the fee.

    • We understand that there may be times where you do need to cancel outside of this so please do contact us at comedy@playface.fun and we’ll do our best to resolve the situation fairly for both parties. 

    • Playface reserves the right to cancel or reschedule events due to unforeseen circumstances, including but not limited to venue issues, performer availability, or public health concerns. In such cases, ticket holders will be entitled to a refund of the ticket price.

    5. Event Entry

    • Admission to our events is subject to the terms and conditions of the venue, as well as any additional rules or regulations specified by Playface.

    • Ticket holders must present valid identification and/or tickets for entry to the event. Entry may be denied to individuals without valid tickets or identification.

    • Playface reserves the right to refuse entry or remove individuals from the event premises for reasons including, but not limited to, disruptive behaviour, intoxication, or violation of venue policies.

    6. Liability

    • Playface shall not be liable for any loss, damage, or injury incurred by ticket holders while attending our events, except in cases of negligence or willful misconduct on the part of Playface.

    • Ticket holders attend our events at their own risk and assume responsibility for their actions and safety while on the event premises.

    7. Governing Law

    • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    8. Modification and Updates

    • Playface reserves the right to modify or update this Purchase Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

    • Customers are encouraged to review this Purchase Policy periodically for any updates or changes.

  • This Data Protection Policy outlines how Playface, referred to as "we" or "us", collects, uses, and protects your personal data. We take the privacy and security of your information seriously and are committed to ensuring that your data is handled responsibly and in accordance with applicable laws and regulations.

    1. Data Collection

    We collect various types of data through our website and ticket sales processes to facilitate your interaction with Playface. This data may include:

    • Name

    • Email address

    • Phone number

    • IP address (automatically collected)

    • Web browser type and version (automatically collected)

    • Operating system (automatically collected)

    2. How We Use Your Information

    We use the data collected for the following purposes:

    • To process ticket purchases and deliver tickets to you

    • To send marketing communications, including event updates and promotions, if you have opted in to receive them

    • To contact you directly regarding event details or changes, if necessary

    • To improve our products and services and enhance your experience with Playface

    3. Photography and videography 

    During our events, Playface may take photos and videos for use on Playface's website, social media platforms, and promotional materials. By participating in our events, you grant Playface permission to use your likeness in such photos and videos.

    While permission is automatically granted for the use of photos and videos, we will always verbally inform participants at the start of the event that photos and videos may be taken. Participants have the right to request not to be included in photos or videos and can withdraw their consent at any time by emailing comedy@playface.fun. 

    If you do not wish to be photographed or recorded, please inform a member of the Playface team at the beginning of the event.

    4. Data Security

    We are committed to ensuring that your data is stored securely and protected against unauthorised access, disclosure, or alteration. We implement appropriate technical and organisational measures to safeguard your data, including encryption and access controls.

    5. Data Retention

    We retain your data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You have the right to request deletion of your data at any time, subject to legal obligations and legitimate business interests.

    6. Data Sharing

    We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, or delivering marketing communications. These providers are contractually obligated to use your data only for the purposes specified by Playface and in compliance with applicable laws.

    7. Your Rights

    You have the following rights regarding your personal data:

    • The right to access your data and request a copy of the information we hold about you

    • The right to rectify any inaccuracies in your data

    • The right to request deletion of your data

    • The right to restrict or object to the processing of your data

    • The right to data portability, where applicable

    • The right to withdraw consent for processing your data, if consent is the legal basis for processing

    8. Contact Us

    If you have any questions, concerns, or requests regarding your data or this Data Protection Policy, please contact us at hello@playface.co.uk.

    9. Changes to this Policy

    We reserve the right to update or amend this Data Protection Policy as necessary to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically for changes.

    This Data Protection Policy is effective as of 01.02.2023 and applies to all data collected by Playface from that date forward.

  • Playface aims to make a welcoming and supportive environment for everyone. We provide fun, playful, informative and safe environments for everyone whether this is in our workshops and courses or shows and community events. 

    We welcome everyone of all ages, genders, ethnic backgrounds, physical abilities, cultural views, sexual orientations, religions and nationalities. 

    We follow the below guidelines and ask our students and anyone associated with Playface to also follow these:

    • Respect others

    • Respect personal boundaries (mentally and physically) and do not make physical contact without consent

    • Do not consume alcohol or drugs before a Playface workshop, course or show (if performing) 

    • Listen and support each other 

    • Co-create a positive environment for learning and enjoyment

    • Difficult subject matter may arise through the improvised nature of our workshops. Anyone is entitled to stop the scene or exercises without being questioned. It is the Playface teacher’s responsibility to check in with that person at an appropriate time if deemed necessary

    If you have any feedback, concerns or complaints then please reach out to viki@playface.fun or charlie@playface.fun. Any communication will be dealt with confidentiality between you and who you contact.

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